Return and Refund Policy

Effective Date: 27/05/2025

1. Introduction

At Clyftic Labs Holdings Pvt Ltd (“Clyftic Labs,” “we,” “our,” or “us”), we are committed to delivering high-quality services including platform solutions, web development, social media marketing, branding, content creation, PPC campaigns, SEO optimization, and business consulting. We strive for client satisfaction and transparency in our refund and cancellation policies to ensure a positive experience.

2. Scope of Services

Our services are primarily customized and service-based, focusing on digital marketing, IT, branding, and consulting solutions. Due to the nature of these services, returns of “products” are generally not applicable. However, we provide clear guidelines for refund eligibility and cancellation.

3. Refund Eligibility

Refunds may be considered in the following scenarios:

Non-Delivery of Service: If we fail to deliver the agreed-upon service or milestones within the specified timeline without prior agreement on extension.
Quality Issues: If the delivered service significantly deviates from the quality standards or specifications outlined in the contract or proposal, and the issue cannot be reasonably remedied after feedback and revision cycles.
Incorrect Deliverables: If the services or deliverables are materially different from what was agreed upon in writing or contract.

Refund requests outside these conditions will be evaluated on a case-by-case basis but are generally not guaranteed.

4. Refund Process

To request a refund, please follow these steps:

Contact Us: Notify our client services team promptly via email at [email protected] or phone with detailed information about your concern.
Provide Documentation: Submit relevant contracts, proposals, invoices, and communication records supporting your claim.
Review Period: We will review your request thoroughly and respond within 14 business days. We may seek additional information during this time.
Resolution: If approved, refunds will be issued to the original payment method or credited towards future services based on mutual agreement. Partial refunds or alternative solutions may be offered depending on the service status.

5. Non-Refundable Services

Refunds will generally not be provided for:

Services that have been fully delivered and accepted by the client as per the agreement.
Customized work such as branding, website design, content creation, or marketing campaigns once approved or launched.
Fees for consulting hours or advisory services already rendered.
Any third-party costs or subscriptions paid on behalf of the client (e.g., ad spend, hosting fees).

6. Cancellation Policy

Before Service Commencement: Clients may cancel a service prior to its start date with a full refund, minus any non-recoverable expenses.
During Service Delivery: Cancellation requests after service commencement may be subject to partial refunds or credits depending on work completed and resources allocated.
Specific cancellation terms are detailed in individual service contracts and proposals.

7. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Updates will be posted on our website and take effect immediately upon posting. We encourage clients to review this policy periodically.

8. Contact Information

For questions, refund requests, or assistance, please contact:

Clyftic Labs Holdings Pvt Ltd
Address: 16, Station Road, Colombo 4, Sri Lanka
Email: [email protected]
Phone: +94773644287